Privacy Policy
Last updated: 01/10/2026
1. Introduction
Welcome to iCaltech Innovations Pvt Ltd (“we,” “us,” or “our”). This Privacy Policy explains how we collect, store, use, process, share, and protect your personal information when you access or use our website at https://icaltech.com. By using the Website, you agree to the terms of this Policy. We reserve the right to update, amend, or modify this Privacy Policy at any time; such changes will take effect when posted on the Website.
2. What Information We Collect and Why (Purpose Limitation)
2.1 Information You Provide (“Active Collection”)
We collect and process your personal data only for lawful purposes related to our business operations, explicitly with your consent. This includes:
Brochure Downloads & Marketing: When you download a product brochure or sign up for updates, we collect your name, email address, and phone number to deliver the requested material and share relevant product information. You can withdraw your consent at any time.
Product Purchases (Filters, etc.): When you purchase medical devices or replacement filters, we collect your billing name, shipping address, contact details, and financial/transaction reference details to fulfill your order, process payments, and manage warranty or logistics.
Customer Support: When you contact customer support, we collect details regarding your query, device serial numbers (if applicable), and contact information solely to resolve your issue and provide technical assistance.
2.2 Information Automatically Collected (“Passive Collection”)
When you visit the Website, we may automatically collect technical usage data. This may include your IP address, browser type and version, operating system, pages visited, time and duration of visits, referral and exit pages, and other diagnostic or analytics data.
We may also use cookies, web beacons, or similar technologies to collect information about how you use the Website, your preferences, and to improve user experience.
3. Grounds for Processing and Consent
Under the Digital Personal Data Protection (DPDP) Act, your data is processed based on:
Consent: You give us free, specific, informed, and unambiguous consent when submitting forms to download brochures or reach out to us.
Legitimate Uses: Processing necessary for the fulfilment of a contract (e.g., delivering purchased filters) and complying with applicable Indian laws.
4. Cookies and Similar Technologies
We use cookies and similar tracking technologies to collect usage data and help improve the Website. Cookies may serve to:
- Remember your preferences or past interactions.
- Analyse how the Website is used — e.g. which pages are visited most often, how long visitors stay, performance tracking.
- Support essential functionality (e.g. session management, security) needed for the Website to operate properly.
You may typically manage or block cookies via browser settings; however, disabling cookies might reduce the functionality or performance of the Website.
5. Disclosure and Sharing of Your Information
We do not sell or rent your personal information to third parties.
We may share personal information with third-party service providers or partners who assist us in operating the Website, delivering communications, or providing other services — only to the extent necessary, and under contractual obligations to keep such information confidential.
We may also disclose personal information if required by law, regulation, court order, or governmental request; or when we believe in good faith that disclosure is required to protect the rights, property or safety of ICALTECH Innovations, its users, or others.
6. Data Security and Storage
We implement reasonable technical and organisational measures to protect your personal data from unauthorised access, misuse, alteration, or loss.
Despite these efforts, no method of transmission over the internet or electronic storage can guarantee absolute security. If there is a data breach affecting your personal information and we are legally required to notify you, we will do so without undue delay.
7. Your Rights
Depending on applicable laws:
- You have the right to request access to the personal data we hold about you.
- You can ask us to correct or update inaccurate or incomplete personal information.
- In certain cases, you may request deletion of your personal information (the “right to be forgotten”).
- You may withdraw consent to processing (where consent is the basis) or opt out of marketing communications.
- You can object to certain types of processing, or request restriction of processing under certain circumstances.
- Where applicable, you may also request portability of your personal data (i.e. receive your data in a structured, machine-readable format).
If you wish to exercise any of these rights, please contact us using the details provided below.
8. Children’s Privacy
Our Website is not intended for children below 18 years of age, and we do not knowingly collect personal information from minors. If you believe we have collected data from a child under 18, please contact us, and we will take steps to delete the relevant information.
9. Links to External Websites
Our Website may contain links to external third-party websites. This Privacy Policy applies only to data collected by ICALTECH Innovations through this Website. We are not responsible for the privacy practices or content of those external sites, and we encourage you to read their respective privacy policies before providing personal information.
10. Payment & Transaction Policy
1. General Transaction Terms
Order Acceptance: All orders placed through our website are subject to availability and acceptance by iCaltech Innovations. We reserve the right to refuse or cancel any order for reasons including but not limited to product unavailability or errors in pricing.
Pricing: All prices listed on the website are in Indian Rupees (INR) and are inclusive/exclusive of applicable taxes as specified during checkout.
2. Payment Modes & Processing
UPI Payments: Payments made via Unified Payments Interface (Google Pay, PhonePe, Paytm, BHIM, or QR code) must be successfully completed through our authorized merchant gateways.
Direct Bank Transfers (NEFT / RTGS / IMPS): For direct account transfers, orders will only be processed and dispatched after the funds reflect in our corporate bank account and the transaction is successfully verified.
3. Payment Verification & Reporting
To prevent fulfillment delays, customers choosing Direct Bank Transfers or UPI must share their valid UTR (Unique Transaction Reference) / UPI Reference ID along with their order ID via email at
info@icaltech.comor WhatsApp at+91 9513595859.iCaltech Innovations is not responsible for delayed order processing caused by incorrect UTR submission or unconfirmed fund transfers.
4. Data Security & Privacy
We adhere strictly to the Digital Personal Data Protection (DPDP) Act. We do not store your sensitive banking credentials, UPI PINs, net-banking passwords, or credit/debit card details on our servers.
Transaction reference numbers and basic transaction logs are securely retained strictly for accounting, auditing, and tax compliance purposes.
5. Failed Transactions and Refunds
Failed Transactions: If your account has been debited during a failed transaction, the amount is typically refunded by your bank/payment provider automatically. If funds reach our account erroneously due to a technical glitch, they will be reversed to the originating source account.
Refund Timelines: In the event of an approved order cancellation or return, refunds will be processed back to the source account (UPI ID or bank account) within 5 to 7 working days following verification.
How to Contact Us
If you have any questions, requests, or concerns about this Privacy Policy or our data practices, please contact us via:
- Email: info@icaltech.com
- Call/Whatsapp: +91 9513595859
- Address: ICALTECH INNOVATIONS PRIVATE LIMITED,
2nd Floor, Sy no 80, Municipal No 4 & 4A (Katha no 351),
Muneshwara Layout, Service Road, Ring Road,
Laggere Bridge, Laggere,
Bengaluru, Karnataka, 560058.
We will aim to respond without undue delay and in compliance with applicable law.